Privacy Policy — Dawurobo Safe

Introduction

Dawurobo Safe ("we," "us," or "our") operates the website at safe.dawurobo.com and is part of the Dawurobo platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting the privacy and security of our users in Ghana and beyond.

By using Dawurobo Safe, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Information You Provide Directly

When you interact with Dawurobo Safe, we may collect personal information that you voluntarily provide to us, including:

Business listing information: Business name, address, contact details, category, and description when you apply to be listed as a vendor.
Review and feedback data: Your name, email, and the content of reviews or feedback you submit about listed businesses.
Contact information: Your name and email address when you contact us through our website or email.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

Device data: Browser type, operating system, device type, and screen resolution.
Usage data: Pages visited, time spent on pages, referring website, and navigation patterns.
Location data: Approximate geographic location based on your IP address.
Cookies and similar technologies: We use cookies and analytics tools (including Google Analytics and Vercel Analytics) to understand how our site is used and to improve the user experience.

Information from Dawurobo Delivery

For businesses listed on Dawurobo Safe, we may access delivery performance data from the Dawurobo Delivery platform, including total deliveries, cash on delivery acceptance rates, and aggregate customer satisfaction metrics. This data is used to verify businesses and provide transparency to consumers.

How We Use Your Information

We use the information we collect for the following purposes:

To operate, maintain, and improve the Dawurobo Safe platform.
To verify and list businesses on our directory, ensuring the accuracy and trustworthiness of listings.
To display business reviews and delivery performance data to help consumers make informed decisions.
To respond to your inquiries, support requests, and feedback.
To analyze website usage and improve user experience through analytics.
To detect and prevent fraud, scams, and other harmful activity on our platform.
To comply with legal obligations and enforce our terms of service.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Within the Dawurobo platform: We may share data between Dawurobo Safe and Dawurobo Delivery to verify business listings and provide accurate performance data.
Service providers: We may share information with third-party service providers who assist us in operating our platform, including hosting providers (Vercel), analytics services (Google Analytics), and database services (Firebase).
Public business information: Information that businesses submit for their public listing (business name, category, description, contact information) is displayed publicly on the platform.
Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities in Ghana.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure cloud infrastructure, and access controls for our team members.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Dawurobo Safe. Cookies are small data files stored on your device that help us understand how you use our site, remember your preferences, and improve our services.

We use analytics cookies through Google Analytics and Vercel Analytics to collect aggregate usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of the website.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information, subject to legal obligations.
The right to withdraw consent for data processing where applicable.

To exercise any of these rights, please contact us at support@dawurobo.com. We will respond to your request within a reasonable timeframe.

Third-Party Links

Dawurobo Safe may contain links to third-party websites, including social media platforms and listed business websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Dawurobo Safe is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@dawurobo.com
Website: safe.dawurobo.com/contact